
Solving Problems 7156 Owner’s Guide
October 199536
Slip or Forms Printing is Light
Problem What to Do Where to Go
Ribbon cassette is
worn
Replace the ribbon the cassette.
Contact a service representative if this does not resolve
the problem.
See “Putting In and
Changing the Ribbon
Cassette.”
See “Contacting a
Service Representative”
later in this chapter.
Receipt Printing is Light or Spotty
Problem What to Do Where to Go
Thermal
printhead may be
dirty
Open the receipt cover and clean the thermal printhead
with cotton swabs and rubbing alcohol.
Contact a service representative if this does not resolve
the problem.
See “Putting In and
Changing the Ribbon
Cassette.”
See “Contacting a
Service Representative”
later in this chapter.
Note: The thermal printhead does not normally require
cleaning if the recommended paper grades are used. If
non-recommended paper has been used for an
extended period of time, cleaning the printhead with
cotton swabs and rubbing alcohol will not be of much
benefit. See “Ordering Thermal Receipt Paper” earlier
in this book for the recommended paper grades.
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