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Solving Problems 7156 Owner’s Guide
October 199534
Green LED Does Not Come On/Printer Will Not Print
Problem What to Do Where to Go
Cables may not
be connected
properly
Power supply
may be defective
Check all cable connections. Check that the host system
and power supply are both on (the power supply is
turned on by plugging it into an outlet).
If the power supply is plugged in, but does not come
on, you will need to order a new power supply.
See “Connecting the
Cables.”
See “Ordering the
Power Supply and
Cables.”
Red LED Flashes
Problem What to Do Where to Go
Receipt paper is
low*
There are about 4 1/2 meters, +/- 3 meters, (15 feet, +/-
10 feet) of paper left. Change the paper soon to avoid
running out of paper part way through a transaction.
See “Loading and
Changing the Receipt
Paper.”
*Note: The paper low feature is not available on 30XX models. See the model number on the machine
label on the right side of the printer.
Thermal
printhead
temperature is
out of range
The printhead may overheat when printing in a room
where the temperature is above the recommended
operating temperature or when printing graphics
continuously, regardless of the room temperature. In
either case, the printer will shut off.
If the temperature of the printhead is too hot, adjust the
room temperature or move the printer to a cooler
location.
See “Environmental
Conditions” in
Appendix A for the
recommended
temperature range for
operating the printer.
If the printhead is overheating because of printing
graphics continuously, reduce the demand on the
printer.
If the printer continues to overheat, contact a service
representative.
See “Contacting a
Service Representative”
later in this chapter.
Power supply
voltage is out of
range
If paper is not low and no conditions indicate that the
printhead is too hot, the power supply voltage is out of
range. Contact a service representative.
See “Contacting a
Service Representative”
later in this chapter.
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