Axiohm PCPR Printer Manual do Utilizador descarregar pdf (Página 27)

Card Printer Repairs and Servicing

Introduction

DED pride themselves on offering the highest level of card printer after-sales service, repairs, supporting customers and products to ensure

many years of reliable operation.

DED offer a range of services from basic telephone support, card printer repair to swap-out services. Something to suit every card printer

requirement and budget:

Card Printer Repair

Card technical support

Software support

Return-to-base card printer repairs

Courier swap-out card printer service contract

Printer and software rental

What do DED offer?

Card Printer Technical Support

DED offer free telephone and unlimited technical support and advice on all card printers, software and accessories. DED's engineers are trained to the highest standards

by leading suppliers, enabling any questions on any of products to be answered.

Card Software Support

The majority of software supplied by DED is covered by free life time telephone support with upgrades available free of charge from the DED website. DED can also offer

an on-line support service called 'go to assist' which provides access to customers PC's (only with authorisation from the customer) via an internet connection. This

service requires the customer to have access to the internet.

Return-To-Base Repairs

For servicing non-urgent card printer repairs or pre service contract inspections, DED offer are turn-to-base servicing facility. Simply return the card printer to DED's

service department who will carry out an inspection before providing an estimate of costs for the necessary work. Once approved, the work is carried out together with a

full clean and check/adjustment of all card printer settings.

Courier Swap-OutService Contract

When a faster card printer repair time is required, DED can offer a next working day, courier swap-out service contract. With this service DED will send a loan card printer

(of the same or higher specification) to the customer and at the same time collect the faulty unit and return it to DED. DED will carry out any repairs necessary and then

return the printer to the customer by the same method. The contract covers all parts and labour (including the printhead in the first two years only).

Printer and Software Rental

For a very low cost DED will rent out any printer together with card software (if required) for any period from a single week upwards. All rental printers are supplied

covered by a swap-out service contract for total peace of mind. Typical applications include University/College new year student registrations andexhibition/conference

badging.

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